Support

Last updated: 7 September 2026

Something not working, or have a question about GintiFlow? We're a small team and read every email ourselves.

Contact us

Email support@gintiflow.com and we'll get back to you, usually within a couple of days.

Common questions

How do I sign in?

GintiFlow supports Sign in with Apple, Google Sign-In, or an email address with a password. You can use any of them — your data stays with your account regardless of which you choose.

Do I need to enter a phone number?

No. Adding your own number to your profile is optional — it's only used to put on your invoices. Client phone numbers are separate, and are only used for the WhatsApp reminder feature.

How do WhatsApp reminders work?

Tap the reminder button on an overdue invoice and GintiFlow opens WhatsApp with a message pre-filled, ready for you to review and send. GintiFlow doesn't send messages automatically or on your behalf.

What's the difference between Business and Personal mode?

Business mode has invoicing, clients, and money tools. Personal mode is money tools only — no invoice data, for anyone who just wants the budgeting and investment tracking side. Switch between them anytime from the mode chip on Home or Money.

What does GintiFlow Pro include?

Everything in GintiFlow is free except two things: Excel/CSV export and the monthly/annual reports. Pro is ₹99/month or ₹999/year, billed through your device's app store.

How do I cancel my subscription?

Subscriptions are managed by the app store, not inside GintiFlow. On iPhone: Settings → your name → Subscriptions → GintiFlow. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel there and Pro stays active until the end of the period you've already paid for; your data is kept, you just lose access to reports and export until you resubscribe.

I paid but the app still says "Upgrade to Pro"

Open Profile and tap Restore purchases. That re-checks your subscription with the app store and restores Pro. This is also what to use after reinstalling or switching phones. If it still doesn't work, email support@gintiflow.com.

How do I delete my account?

Go to Profile → Delete Account in the app. This permanently removes your data and can't be undone. You can also email privacy@gintiflow.com to request deletion.

I found a bug

Please email support@gintiflow.com with what you were doing and what happened — a screenshot helps a lot.